Return Policy

**Return Policy**

At ZenCart PHP, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward and hassle-free return process.

**Free Returns & Refunds**
We offer free returns on all eligible items. You may return most new, unopened items within 30 days of delivery for a full refund. The refund will be processed to your original payment method once the returned item is received and inspected. Please note that items must be returned in their original packaging and in the same condition as when they were received.

**Return Process**
To initiate a return, please contact our customer support team via email at **[email protected]** with your order number and the reason for the return. We will provide you with a prepaid return shipping label and detailed instructions on how to send the item back. We aim to process all refunds within 5–7 business days after we receive your return.

**Contact Information**
For any questions or concerns regarding your return or refund, please do not hesitate to reach out to us:

**Company Address:**
No. 28, Fuxing Road, Haidian District, Beijing, China

**Company Email:**
[email protected]

**Company Phone:**
+86 13907581757

**Non-Returnable Items**
Certain items are not eligible for return, including perishable goods, personalized or custom-made products, and items that have been used or damaged after delivery. Please contact us before returning any item if you are unsure about its eligibility.

**Damaged or Incorrect Items**
If you receive a damaged, defective, or incorrect item, please contact us immediately at **[email protected]** or call **+86 13907581757**. We will arrange for a replacement or full refund, including any shipping costs, at no additional charge to you.

**Shipping Address for Returns**
Please send all returns to the following address:

No. 28, Fuxing Road, Haidian District, Beijing, China

We recommend using a trackable shipping service for your return, as we cannot be held responsible for lost or misdelivered packages.

**Questions?**
Our dedicated customer service team is here to help. Contact us via email at **[email protected]** or by phone at **+86 13907581757**. We are available to assist you with any return-related inquiries.